The Michigan Value Collaborative

Helping Michigan hospitals achieve their best possible patient outcomes at the lowest reasonable cost

Category: Spotlight on MI hospitals (page 1 of 2)

How MVC workgroups promote collaboration throughout Michigan: Outpatient Heart Failure Clinics

Crystal Loveday

Crystal Loveday is the Heart Failure Nurse Practitioner at Crittenton Hospital Medical Center

MVC recently interviewed Crystal Loveday, a nurse practitioner from Crittenton Hospital Medical Center, which is a ministry of Ascension Michigan. Crystal had participated in the Congestive Heart Failure (CHF) workgroup and is also a current participant in the longitudinal CHF workgroup. During the workgroup meeting, Crystal heard about the CHF heart failure clinic set up at Mid-Michigan and was interested in learning more. Currently, Crittenton is looking at implementing an outpatient Transitional Care Heart Failure Clinic and there was an interest to learn how to set up a clinic as well as its ability to help with patient education and reducing readmissions.  Crystal reached out to Mid-Michigan and was kind enough to report back to MVC the fruits of her visit.

How did your visit to Mid-Michigan help you?

Crystal: I spent time at Mid-Michigan viewing the set up and process within the out-patient clinic. I noticed that it was very organized and beneficial for the patients because the clinic staff spent more 1:1 time with the patient outside of the acute care setting. This gave the patients additional education, reinforcement of HF guidelines, and assisted with HF management. The clinic helped with reducing CHF readmissions to the hospital. It also provided a bridge of care after hospital discharge, assuring further follow-up with the patients, PCP, and cardiologist.  I was able to bring back a lot of information, which I presented and hope to use to initiate a Transitional Care Heart Failure (HF) Clinic here at Crittenton Hospital Medical Center to further strengthen care for these patients in our community.

What does Crittenton Hospital Medical Center do currently for its CHF patients?

Crystal: Currently, Crittenton Hospital Medical Center has a strong inpatient program for Heart Failure patients, providing them with the education and tools they need to manage HF. We assure the patient receives in depth HF education during their hospital stay. We target our acute HF patients and as well as those who have a history of HF or chronic HF. Patients are seen by a nutritionist for additional diet teaching during their stay. Case Management, Home Care, and Social Work combine together as a team to assure patient needs will be met upon discharge. We have a follow-up program that provides follow up phone calls after the patient is discharged. During these calls, we re-educate the patient, review the discharge instructions, and ensure the patient is taking their medications, following a low-sodium diet, measuring their weight daily, and following up with their physician as scheduled. We do a lot of education using teach-back in which we focus on the patient understanding their “signs and symptoms” and their action plan.  We also have a great deal of community involvement such as HF luncheons, guest talks at Rochester’s OPC, as well as partnering with PCP’s to provide additional HF education. Also, throughout Ascension, we have monthly meetings, similar to our MVC meetings. These meetings are nationwide, linking clinicians, pharmacists, and other health care providers to focus on a continuum of a strong heart failure programs throughout all of our ministries.

How do you identify a patient with CHF at Crittenton Hospital Medical Center?

Crystal: As patients are admitted with the diagnosis of Heart Failure, a heart failure nurse practitioner consult is automatically generated. We also review a daily diuretic list from our pharmacy. This identifies additional patients with HF that need to be seen. Additionally, every morning, I meet with case management, nursing managers and the quality team. At these meetings, any patient that has a diagnosis of heart failure or has a history of heart failure is named and reviewed. Then, with the help of case management, we implement a planning process for discharge which includes education about medications, follow-up care. It is sometimes difficult to educate recently admitted patients, as they are often short of breath and have short attention spans. We try to focus on providing HF education just prior to discharge, as this is an optimal time for the patient to learn. I feel this is where the Transitional Clinic will greatly benefit patients.  It can provide additional education, outside of the acute care setting to compliment the inpatient HF program.

What are some initiatives Crittenton Hospital Medical Center is doing right now?

Crystal:  This is an exciting time in treatment options for HF because medicine is developing new advances daily. Currently, Crittenton is using a heart failure monitoring system called Cardiomems. This device is implanted into the pulmonary artery (PA). It transmits the patients PA pressure daily to their cardiologist. This information is reviewed, and if the pressure starts to rise, treatment options such as adjusting medications, referring for an appointment or calling the patient for more information, can easily be done. The PA pressure is more accurate than relying on the patient’s signs and symptoms. I like this because I can show patients actual data about how their daily habits such as medication and diet effect their condition. Typically, if they are not watching their sodium intake or they forget to take their medications, we will see a change in PA pressure immediately. This helps us intervene early to prevent HF from worsening, which can also prevent a hospital admission.  It is also very useful in patients who have other combined conditions such as COPD and renal inefficiencies. There are certain criteria for the patient to be eligible for Cardiomems. Indications include NYHA Class 3 and a hospitalization for HF within the previous year.

Another initiative in place at Crittenton is the use of Entresto, a newer heart failure medication. It is a combination drug (sacubitril/valsartan) that is used in place of an ACE or an ARB, for patients with a reduced ejection fraction. It has been found to reduce the risk of death and hospitalizations, along with providing a better quality of life with less HF symptoms and HF better management.

What is Crittenton’s relationship with skilled nursing facilities (SNF) to help prevent readmissions in CHF patients?

Crystal: I am currently working with Case management and the quality department to identify areas that need to be targeted for readmissions. A number of our readmissions are coming from ECFs/SNFs. I am trying to build relationships with these facilities and currently in the process of setting up educational programs with the staff at these facilities regarding the importance of following a low sodium diet, daily weight monitoring, and fluid restrictions for the patients who reside there. We have also just completed an educational program about HF with the staff at one of our home care companies.

Do you think Crittenton Hospital Medical Center will open an outpatient clinic for your CHF patients?

Crystal: I am very optimistic! Our current program is working quite well, as we have a low rate of readmissions, but a heart failure clinic will help to reduce this rate even further. It will also be useful to provide additional education on an outpatient basis, along with assessing patients to ensure that their HF symptoms are controlled.

On a positive note, Ascension Health does see the value in outpatient clinics and they are in the process of standardizing care across their ministries. Quite a few Ascension ministries have outpatient HF clinics already, so it’s definitely in our future here at Crittenton.

A special thank you to Jennifer Dankers and staff at Mid-Michigan HF clinic, and also to MVC, for providing a way of networking clinicians and health care staff to further optimize care for Heart Failure Patients.



If you would like to speak further with Crystal or Mid-Michigan regarding heart failure clinics or their experience with MVC workgroups, please contact the Coordinating Center.


Questions or comments? We’d love to hear from you. You can comment in this article or fill out the contact form at the bottom of the page.

Using Checklists to Improve Patient Outcomes

Phyllis Wright-Slaughter

Phyllis Wright-Slaughter is a senior data architect working with the Michigan Value Collaborative.

A recent article in the New York Times reported on the success of a checklist for blood clot prevention at Johns Hopkins Hospital in Baltimore.  Through the collection of data on trauma patients, a team led by a trauma surgeon found that women had a “considerably” greater danger of dying from preventable blood clots.  The team found that 45% of female patients did not receive proper blood clot prevention compared to 31% of males.

To address this disparity and improve rates for all patients, the team developed and implemented a computerized checklist.  Every physician was required to review the checklist for all patients seen in the ER. After the checklist was implemented, the number of patients receiving proper clot prevention treatment greatly increased for both men and women.  In fact, incidents of potentially preventable blood clots for medical patients decreased to 0.

Why was the checklist such a great success?  The article notes several reasons:

  • The checklist breaks down decisions at critical points and habitual biases are removed from the process
  • The checklist reduces the human judgement factor for treatment decisions

Checklists have been put to good use by MVC hospitals as well. At the November 2016 Semi-annual MVC meeting, Michelle Moccia from St. Mary Mercy Hospital Livonia presented on the development of checklists for use by skilled nursing facilities and EMTs when transporting patients to the Emergency Room.  By providing ER staff with critical patient information, these checklists improved the coordination of treatment and patient experiences.  Read more about Michelle’s presentation here.

Questions or comments? We’d love to hear from you!  You can comment on this article, or use the form at the bottom of the page

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